Refund Policy

Thank you for shopping at EZuNeed.

As with any shopping experience, there are terms and conditions that apply to transactions at our e-Store. Below are a few simple product and refund policies that we have chose carefully in order to reduce the hassle to our customers.

For starters, the images on this web site are provided to assist you in choosing the right product. These images are meant to be samples only and are not intended to provide a perfect match to the actual product. Colors and photo size may vary based upon your screen resolution and other computer settings outside of our control. The photo may differ from the actual product due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variations.

Nevertheless, we are thrilled to have you as our valued customer. However, we do understand that sometimes a product may not turn out to be what you expected it to be. In this unlikely event, if you are not entirely satisfied with your purchase, we’re here to help. We would be glad to have you read and understand the following terms before returning a product to us.

·         The product was purchased in the last 14 days;

·         The product is in its original packaging;

·         Customers will bear the shipping charges for returning the item to us and it is not refundable; and

·         Receipt or proof of purchase is required when returning an item.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your account in the same working day.