Welcome to our Frequently Asked Questions page. Please do email us for further inquiry at Contact Us page.
What are the delivery charges for orders from EZuNeed ?
We are using Weight Based Shipping. Just try out the shopping cart "Calculate Shipping" option
Which payment methods are accepted in the Online Shop?
iPay88 for local Malaysia banks and Paypal
How long will delivery take?
Malaysia 3-5 days International: 1 to 2 weeks
What do I do if my package is lost or damaged?
All packages that leave our facility are fully insured against loss or damages. If your package is damaged, or some of the contents of the package is damaged, please contact us for replacement procedures. If you suspect that your package is lost, please contact us for specific instructions so that we may determine if a replacement package needs to be sent. However, please make sure you ask other household members, neighbors, apartment offices, and/or co-workers if they had received the package(s) on your behalf and simply forgot to notify you. Delivery drivers sometimes leave packages nearby if they do not catch you at the time of delivery. All claims for damages or loss must be made within a reasonable amount of time, preferrably no later then 14 days from the date of purchase. Any claims after 14 days will be dealt with on a case-by-case basis with no guarantee of a positive outcome.
How much is international shipping and handling?
The best way to find out how much shipping is on an order is to go ahead and act like you are placing an order on our website. Once you place the items in your shopping cart, you may continue to checkout by entering your information. The website will then present your final total including shipping, based on the destination address you have entered. This process will NOT require you to submit and/or complete the order, only calculate the numbers for you in real time. You may click the "Back" button on you browser to choose other shipping methods.